Frequently Asked Questions
Find answers to common questions about Artfi, our platform, and how to get started with art investment. Can't find what you're looking for? Contact our team at [email protected]
Artfi combines physical wallets with digital tokens, creating a seamless bridge between tangible art and blockchain technology. We enable fractional ownership of blue-chip artworks, making fine art investment accessible to everyone.
The Artfi App allows you to browse curated art collections, purchase fractional NFTs representing ownership in physical artworks, participate in AR treasure hunts to earn tokens, and manage your digital art portfolio—all in one seamless experience.
Yes! Artfi provides a platform for galleries, artists, and collectors to host virtual and hybrid art events. Contact our partnerships team to learn more about hosting opportunities and sponsorship packages.
The AR treasure hunt experience launches in Q1 2025 across major cities worldwide. Early access is available to Ballet Card holders and whitelisted community members. Stay tuned to our announcements for specific dates and locations.
Each hunt event typically runs for 2-4 weeks depending on the city and collection featured. Some special events may have extended durations. Check the app for real-time event schedules and countdown timers.
All physical artworks are stored in climate-controlled, museum-grade vaults with 24/7 security monitoring, insurance coverage, and regular condition assessments. Our vault partners are industry-leading art storage facilities.
Artfi operates on the Polygon network for fast, low-cost transactions while maintaining Ethereum-level security. We also support cross-chain compatibility for seamless asset transfers.
You can earn ARTFI tokens by participating in AR treasure hunts, completing daily challenges, referring friends, staking your NFTs, and engaging with the community. Tokens can be exchanged for exclusive NFTs and platform benefits.
A Ballet Card is a physical cryptocurrency wallet that provides secure access to the Artfi ecosystem. It serves as your key to whitelist access, exclusive drops, and enhanced earning potential. Ballet Cards are available through our official partners and limited edition releases.
Yes, fractional NFTs can be traded on the Artfi marketplace or compatible secondary markets. The platform provides liquidity through peer-to-peer trading and periodic buyback programs for select collections.
All artworks in the Artfi vault are fully insured against damage, theft, and natural disasters. In the unlikely event of damage, NFT holders would receive proportional compensation based on the insured value and their ownership stake.
Every artwork in the Artfi collection undergoes rigorous authentication by certified art experts and provenance verification. Blockchain records provide immutable proof of authenticity, ownership history, and condition reports accessible through your NFT.
Artfi charges a small transaction fee on NFT purchases and sales (typically 2.5%). There are no fees for holding NFTs, participating in hunts, or earning tokens. Gas fees on Polygon are minimal, usually less than $0.01 per transaction.
Select collections offer redemption options where holders of sufficient fractional ownership can vote to sell the physical artwork or, in some cases, claim physical delivery. Redemption terms vary by collection and are detailed in each NFT's documentation.
Our support team is available 24/7 through multiple channels: email at [email protected], live chat in the app, Discord community, and Twitter/X. For urgent matters, premium members have access to priority support with dedicated account managers.